The following are our polices for cancellation. Please not that if you cancel outside of these times or terms your credit card will be charges.
Rentals/Guides/Tours/Lessons: 24 hours
Camp: 1 months notice for a full refund, 2 weeks for changing dates or converting to a credit for rentals/services that year. Camp runs regardless of weather conditions. In the event your child is ill or has an injury lasting two or more days, they will be moved to another week (based on availability) or you may take a credit to use towards rentals. Credits are only for use in the same season.
Birthday Parties: A 50% non-refundable deposit is required to book a party or event. Balance is due on the day of the party. Changes to the numbers may be made up until 1 week prior. In the event of poor weather (torrential rain, high winds, thunderstorms) you may rebook or convert the deposit to services. Weather cancellations are determined on the day of the event.
Events: A 50% deposit is required to book a party or event. Half of the deposit is refundable up until 30 days prior to event. Balance is due 1 week prior. Changes to the proposal may be made up until 1 week prior. In the event of poor weather (torrential rain, high winds, thunderstorms) you may rebook, have the balance refunded, or have the whole amount converted to a services credit for use within one year. The deposit is not refundable. Weather cancellations for events are determined at least 2 hours beforehand – if travel is involved it may be extended.
Weather Cancellations: High winds, heavy rain or imminent storms – we cancel for you – call us if you are not sure. Note that the weather changes quickly in this region, storms forecasted frequently pass us by. For this reason we reserve the right to make a determination 1 hour prior to booking times.